Shipping Policy

Last updated: 2026-10-07

Markets covered

This policy applies to purchases from efguzh.shop in the following markets. Each country is a separate market. Mandatory rights in the consumer’s country of habitual residence remain unaffected.

• Italy — Italian
• Spain — Spanish
• Germany — German
• Poland — Polish
• Austria — German
• Czechia — Czech
• Slovakia — Slovak
• Portugal — Portuguese
• Hungary — Hungarian

1. Order Processing

Orders are normally processed within 1–2 business days, Monday through Friday, excluding public holidays. Processing is separate from transit time. Orders placed after the daily carrier cut-off begin processing on the next business day.

2. Destinations

We ship to Italy, Spain, Germany, Poland, Austria, Czechia, Slovakia, Portugal and Hungary. Available destinations are displayed before checkout; orders cannot be placed for an unavailable destination.

3. Estimated Transit Time

Standard shipping transit is normally 5–10 business days after dispatch. Estimated total delivery time is 6–12 business days, combining processing and transit. Estimates are not guaranteed appointments unless expressly agreed.

4. Shipping Costs

Standard shipping is free for eligible orders in Italy, Spain, Germany, Poland, Austria, Czechia, Slovakia, Portugal and Hungary. Any optional express, premium or special-handling charge is displayed before payment and applies only when selected. We do not add undisclosed shipping or handling charges after purchase.

Cash on Delivery and Currency

Cash on delivery (COD) is available when offered for your address at checkout. Pay the amount and currency stated in your order confirmation when the parcel is delivered, using the collection methods accepted by the carrier. Any COD charge must be disclosed before you place the order. The currency shown at checkout is the transaction currency; selecting a country does not guarantee that payment will be collected in that country’s local currency.

5. Confirmation and Tracking

Customers receive an order confirmation. After dispatch, we normally provide the carrier, tracking number and tracking link. Tracking may require 24–72 hours to become active.

6. Incorrect Address

Customers must provide an accurate address and contact us immediately about errors.

7. Failed Delivery

Uncollected, refused or incorrectly addressed parcels may be returned. Lawful reshipping costs may apply.

8. Delays

Carrier disruption, customs, weather, holidays and exceptional demand may affect estimates. Mandatory late-delivery rights remain unaffected.

9. Lost Packages

If a parcel is missing, contact us with your order number. You may also check the tracking, delivery address and any stated collection point; these checks are not a condition for exercising your legal rights. We investigate with the carrier and provide a replacement at no extra cost or a refund to the original payment method when loss is confirmed.

10. Damaged Packages

Contact us about damage with your order number. Photos of the item or packaging can help us investigate when reasonably available, but missing photographs or original packaging do not remove your statutory rights. Confirmed damage receives a replacement, prepaid return or refund as appropriate.

11. Customs and Taxes

Applicable mandatory charges are disclosed as required before purchase.

12. Multiple Shipments

Orders may be divided without extra charges caused solely by our decision to split shipment.

13. Risk

Risk transfers only at the time required by applicable consumer law.

14. Returns

Shipping-related returns follow our Refund and Return Policy. We bear standard return and exchange shipping costs as described in our Refund and Return Policy. Mandatory consumer rights remain unaffected.

15. Contact

Contact customer service by email at JakeOlsen492@gmail.com or by phone at +45 52 71 84 15.